Plan de mejora para la transformación digital en una empresa de telecomunicaciones
Diana Milena Velásquez Sarmiento
This paper presents the different approaches, about new trends in technology, such as digital transformation; it evaluates to what extent organizations incorporate not only changes or transformations due to competitiveness, but also survival and how these changes generate impact once they have been implemented and can trigger problems and often the expected results are not achieved.
It includes the design of a tool, which allows to diagnose the current state in front of the components of governance, culture and people, processes and technology, which, analyzed and combined in a systemic way, give an orientation to the path that the company must travel to implement a digital transformation Project.
The importance of this document in addition to formulating an improvement plan for the organization under study, is to demonstrate that, in order to carry out a digital transformation, it is necessary to evaluate various components, ensuring that they are aligned with the business strategy, and these in turn, they must work integrally to identify through the application of the tool the gaps or aspects that the Company must develop. The report excludes the implementation and closing of the gaps that are identified in the diagnosis.