Saltar navegación e ir al contenido principal
Biblioteca digital de Bogotá
Logo BibloRed
Saltar el buscador

Esta ingresando al contenido principal

  • Tesis

“Ay no, I do feel exhausted”: Interactional co-construction and interpersonal management of complaints in Spanish phone conversations between friends and relatives

CONTENIDO DE LIBRE ACCESO

Este contenido es de libre acceso. Solo haz clic en el siguiente botón.

Ir a este contenido
  • Autor
  • Año de publicación 2021
  • Idioma Inglés
Descripción
Abstract: Complaining is a complex and ubiquitous social action in daily conversations in which speakers use language to navigate through everyday trouble and build interpersonal relationships. Previous research has identified and explored how two main categories of complaints, i.e. direct and indirect, are co-constructed to achieve different interpersonal effects (Heinemann & Traverso, 2009). Although the growing interest in complaints has engendered studies in multiple languages other than English (e.g. German, French, Danish), research in Spanish, for example, remains limited to institutional settings mostly. This study fills this gap and aims to (1) systematically explore how different types of complaints are co-constructed in casual interactions in Spanish, and (2) examine how degrees of intimacy between participants emerge from their affiliative practices in complaining. The data comes from two corpora (CallFriend and CallHome) and comprises nearly 9.5 hours of audio-recorded phone conversations in Spanish between friends and family members. The analysis draws on interactional pragmatics to examine in detail the emergent sequential practices associated with interpersonal relationships (Haugh, 2012; Haugh, forthcoming). The findings indicate that recipient-oriented and self-oriented complaints occur considerably less frequently than situation-oriented and third-partyoriented complaints in the corpus. A detailed turn-by-turn analysis shows that complaints in Spanish, as in other languages (Selting, 2010; Rääbis et al., 2019), are prosodically emphasized, lexically detailed through extreme case formulations, and syntactically presented as complaint implicatives through questions. It also demonstrates that some language-specific markers such as oye, mira, and ay often appear at the beginning of bounded complaint sequences, epistemic negotiations, and emotional stances. Sequentially, complaints are co-constructed through denials, non-serious frames, assessment escalations, advice sequences, affiliative complaints, and epistemic negotiations. The resulting interactional patterns unveil different degrees of intimacy and affiliation expectations between the participants. Remarkably, while (non) (dis)affiliation are frequent patterns in the corpus, selective affiliation, a term used here to describe affiliative expectation mismatches, constitutes a salient practice when interactants share the role of the complainant through affiliative complaints or co-complaining. In relation to intimacy, selective affiliation often signals distance between the interactants and also attempts to achieve in-group membership. By exploring casual talk in Spanish, this systematic analysis of complaints contributes to the under-explored area of how complaining is coconstructed and accomplished in interaction.
Citación recomendada (normas APA)
Andrea Giovanna Rodríguez Ortega, "“Ay no, I do feel exhausted”: Interactional co-construction and interpersonal management of complaints in Spanish phone conversations between friends and relatives", Colombia:-, 2021. Consultado en línea en la Biblioteca Digital de Bogotá (https://www.bibliotecadigitaldebogota.gov.co/resources/3711601/), el día 2024-12-04.

¡Disfruta más de la BDB!

Explora contenidos digitales de forma gratuita, crea tus propias colecciones, colabora y comparte con otros.

Afíliate

Selecciona las Colecciones en las que vas a añadir el contenido

Para consultar los contenidos añadidos busca la opción Tus colecciones en el menú principal o en Mi perfil.

Mis colecciones

Cargando colecciones

Compartir este contenido

“Ay no, I do feel exhausted”: Interactional co-construction and interpersonal management of complaints in Spanish phone conversations between friends and relatives

Copia el enlace o compártelo en redes sociales

¿Eliminar esta reseña?